Refund policy

Last updated: October 13, 2026

Thank you for shopping at Yarntasy! All of our products are digital crochet patterns (PDF files) that are delivered instantly after purchase. Because digital files cannot be "returned", please read this policy before you buy.

Digital products are non-refundable

Once your order is complete and the download link has been provided, we are generally unable to offer refunds or exchanges. Please check the product description (skill level, materials, sizes, terminology and number of pages) before purchasing. If you are unsure whether a pattern is right for you, just contact us before you buy – we are happy to help.

When we will refund or replace your order

We always want you to be happy with your pattern. We will issue a full refund or a replacement if:

You were charged more than once for the same pattern (duplicate purchase).
You did not receive your download link and we are unable to resend it.
Your file is damaged or cannot be opened and we are unable to provide a working file.
The pattern is materially different from its product description.

If you find a mistake in a pattern (for example a wrong stitch count), please let us know – we will help you right away and send you a corrected version.

How to request help or a refund

Please contact us within 14 days of your purchase with your order number and a short description of the problem. We reply within 1–2 business days.

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear on your statement.

Customers in the EU and UK

Under EU and UK consumer law, the right to withdraw from a purchase within 14 days does not apply to digital content once the download has started with your prior consent and acknowledgment that you lose the right of withdrawal. Your statutory rights for faulty digital content are not affected.